Rapid Read    •   8 min read

AOL Discontinues Dial-Up Internet Service, Affecting Remaining Users in Rural Areas

WHAT'S THE STORY?

What's Happening?

AOL has announced that it will discontinue its dial-up internet service on September 30, 2025. This decision marks the end of a service that has been available since 1991. Despite the decline in dial-up usage over the years, with numbers dropping from 1.5 million users in 2015 to 'low thousands' by 2021, AOL continued to offer this service until now. The discontinuation is expected to impact a small number of users, primarily in rural areas where broadband infrastructure is either unavailable or prohibitively expensive. While AOL is ceasing its dial-up service, other providers still offer similar services, though efforts are underway to expand broadband access across the country.
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Why It's Important?

The discontinuation of AOL's dial-up service highlights ongoing challenges in broadband accessibility, particularly in rural and Tribal areas. According to estimates, 22.3% of Americans in rural areas and 27.7% in Tribal lands lack access to high-speed internet, compared to only 1.5% in urban areas. This disparity underscores the need for continued investment in broadband infrastructure. Programs like the Affordable Connectivity Program and the Broadband Equity Access and Deployment Program (BEAD) aim to address these gaps by providing discounts and expanding infrastructure. The end of AOL's dial-up service may accelerate efforts to improve internet access for underserved communities.

What's Next?

As AOL phases out its dial-up service, affected users will need to seek alternative internet options. This transition may prompt increased demand for broadband expansion in rural areas. Government initiatives like BEAD are expected to play a crucial role in facilitating this shift by enhancing infrastructure and connectivity. Stakeholders, including policymakers and internet service providers, may face pressure to expedite broadband deployment to ensure equitable access. The focus will likely remain on bridging the digital divide and ensuring that all Americans have access to reliable and affordable internet services.

Beyond the Headlines

The end of AOL's dial-up service also reflects broader technological shifts and the evolution of internet services. As high-speed internet becomes increasingly essential for education, work, and daily life, the reliance on outdated technologies like dial-up diminishes. This transition may influence cultural perceptions of internet access and highlight the importance of digital literacy and inclusion. The move away from dial-up could also spur innovation in internet service delivery, encouraging providers to explore new technologies and solutions to meet diverse consumer needs.

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