What's Happening?
RingCentral, Inc., a leader in AI-powered business communications, has announced new capabilities for its AI Receptionist, AIR, including a standalone version called AIR Everywhere. This development allows AI-powered call handling to extend beyond RingCentral's own systems to third-party telephony systems, both on-premises and cloud-based. The AIR system now includes appointment booking with Google Calendar and Microsoft Outlook, and supports multiple languages including British and Australian English, Spanish, and French. The expansion aims to democratize AI capabilities, making them accessible to a wider range of businesses, not just RingCentral customers.
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Why It's Important?
The expansion of RingCentral's AI Receptionist capabilities is significant for businesses seeking to enhance customer service and operational efficiency. By integrating AI into call handling, businesses can reduce missed calls, capture more leads, and improve customer experiences. This move is particularly beneficial for industries like healthcare, professional services, and retail, where efficient communication is crucial. The ability to integrate with existing systems without complex transitions makes it an attractive option for small businesses and solopreneurs, potentially driving increased adoption of AI technologies in business communications.
What's Next?
RingCentral plans to make AIR Everywhere available in the UK and Australia by the end of September, with pricing starting at $59 monthly. The company is also looking to expand calendar tool integrations in the fall, further enhancing the system's capabilities. As businesses begin to adopt AIR Everywhere, RingCentral may see increased competition from other AI communication solutions, prompting further innovation and development in the sector.
