What's Happening?
Travellers Choice has marked the graduation of the first participants from its ProStart training initiative, aimed at addressing recruitment challenges in the travel industry. The program, developed with Cornerstone Learning & Development and supported by suppliers like Cover-More and Intrepid, focuses on equipping new entrants with essential skills through online modules and one-on-one training. Approximately 20 agents have graduated, with another 30 expected to complete the course this year. Agency managers have praised the program for its effectiveness in quickly integrating new staff into the workplace.
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Why It's Important?
The ProStart initiative is crucial for the travel industry as it addresses the ongoing challenge of recruiting and training new staff. By reducing the time required for new entrants to become valuable assets, the program helps agencies maintain high service standards. It also boosts the confidence and skill levels of participants, enabling them to handle complex bookings and contribute to the agency's success. This approach not only benefits the agencies but also enhances the overall customer experience, potentially leading to increased business and customer satisfaction.
What's Next?
With the success of the initial graduates, Travellers Choice plans to continue the ProStart program, potentially expanding its reach to more agencies. The ongoing feedback mechanism allows agencies to tailor training to individual needs, ensuring continuous improvement. As more participants complete the program, the travel industry may see a shift towards more efficient and skilled workforce, enhancing service delivery and customer satisfaction.
