UnitedHealthcare Introduces AI Companion 'Avery' to Enhance Member Experience
UnitedHealthcare has launched Avery, a generative AI companion designed to improve the healthcare experience for its members. Avery is integrated into the UnitedHealthcare app and myuhc.com, serving 6.5 million employer-sponsored members and 160,000 Medicare Advantage members. The AI tool is set to expand its reach to 20.5 million members across commercial, Medicare, and Medicaid plans by the end of the year. Avery goes beyond traditional chatbots by actively coordinating care, analyzing coverage details, comparing care options, and scheduling appointments with network primary care providers. This innovation aims to simplify healthcare access and reduce the need for human intervention, with 90% of users resolving issues without speaking to a customer service agent. 
