FCC Proposes Consumer Scorecard to Rate Telecoms' Anti-Robocall Protections
The Federal Communications Commission (FCC) is developing a new scorecard system that will enable consumers to evaluate the effectiveness of telecommunications providers in preventing and deterring unwanted robocalls. This initiative aims to empower consumers and encourage providers to enhance their efforts against illegal robocalls by offering a public assessment of their performance. The FCC's public notice outlines broad goals for the project, emphasizing the creation of a public guide to assess how well providers prevent robocalls and their transparency regarding metrics. The agency seeks a comprehensive set of metrics that reflect both operational practices and measurable outcomes, including the frequency of legitimate calls being blocked, rather than a simple administrative checklist. The scorecard is intended for domestic voice service providers with retail customers, encompassing wireless, wireline, VoIP providers, and hybrid networks. The FCC is soliciting public comment on the scope of providers ... 
