American Airlines Mishandles Wheelchair, Causing Passenger Distress and Delays
Jon Krieger, a passenger with cerebral palsy, experienced significant inconvenience when his custom power wheelchair was damaged by American Airlines staff during a flight from Detroit to Phoenix. The wheelchair was forced through a cargo door that was too small, resulting in damage that left it non-functional. Krieger and his partner, Amie Frei, spent nearly 12 hours at the Phoenix airport arranging for temporary repairs. Although a technician managed to make the chair usable, it was not fully functional. On their return trip, the airline acknowledged the chair would not fit and rerouted the couple on different aircraft. American Airlines has since apologized and provided a $400 voucher as a goodwill gesture. 
