North Dakota Launches Dakota BOT, an AI-Powered Chatbot, to Enhance Public Access to State Services
North Dakota has expanded its AI-powered chatbot, Dakota BOT, to ND.gov, the state's official website, to improve public access to government services and information. This initiative is a partnership between the North Dakota Department of Commerce and North Dakota Information Technology (NDIT). Governor Kelly Armstrong stated that this expansion demonstrates the state's commitment to using innovative tools to make government more accessible and responsive. Dakota BOT functions as a 24/7 digital front door to state government, providing conversational responses and guiding users to relevant information and resources. The chatbot was developed with input from various state agencies and utilizes structured workflows and frequently asked questions. It was initially launched on the Department of Commerce website in May 2026, where it successfully answered 81% of nearly 600 questions across over 400 conversational sessions. This initial success provided a foundation for its broader implementation across ND.gov.
