Department of Work and Pensions Utilizes AI to Identify Vulnerable Citizens
The Department of Work and Pensions (DWP) has implemented an artificial intelligence system to scan approximately 25,000 letters daily to identify potentially vulnerable citizens who may require additional support. This system, known as the Whitemail Insights and Vulnerability Scanner, is designed to read scanned documents and flag individuals who might need urgent assistance. The AI tool aims to reduce the time spent manually sorting mail and increase transparency, allowing for timely and targeted support to claimants. The system does not replace existing processes but serves as an additional service to enhance efficiency. Developed in collaboration with Accenture, the AI platform is part of a broader initiative to improve service delivery through technology. 
