WSSC Water Emphasizes People-Centric Approach to Digital Transformation
WSSC Water, under the leadership of General Manager and CEO Kishia L. Powell, is implementing a 'Smart One Water' strategy that integrates digital transformation not merely as a technological upgrade but as a fundamental shift involving people, processes, and preparedness. This approach aims to align technology with holistic management across the utility's value chain and strategic priorities. The utility is embedding digital transformation into its operational framework rather than treating it as a standalone IT initiative. Key aspects include an Advanced Metering Infrastructure (AMI) pilot, which offers customer benefits like timely billing and leak alerts, and operational advantages such as reduced manual meter reading and improved system planning. WSSC Water is also developing AI tools for water resource recovery facilities, focusing on using AI to enhance decision-making speed and effectiveness, rather than replacing the workforce. The goal is to provide employees with better information and tools to ...
