Ohio CIO Katrina Flory Advances Digital Services with AI Integration
Ohio's Chief Information Officer, Katrina Flory, is spearheading efforts to enhance the state's digital services by integrating advanced technologies such as artificial intelligence (AI). Since becoming the permanent CIO in 2021, Flory has focused on modernizing the state's IT infrastructure, improving user experience, and training government employees on new technologies. A significant initiative under her leadership is the modernization of the state's contact center platform, which aims to streamline customer service across government agencies. Additionally, the state is migrating its content management system to a more efficient platform and expanding the InnovateOhio Platform to integrate data for better service delivery. Ohio's cybersecurity tools now include AI features to monitor threats effectively, and the state has established an AI Council to oversee AI education and implementation across various sectors. 
