Enterprise Drops $9,500 Claim Against Couple Over Diesel Fuel Dispute
A Canadian couple, Kelly and Katherine Graves, faced a nearly $10,000 charge from Enterprise after being accused of putting diesel fuel in their rental car. The couple, who rented the car in Edmonton, Alberta, received an email from Enterprise claiming the car would not start due to diesel fuel in the engine. Enterprise offered them the option to file an insurance claim or pay the bill. The Graves, however, maintained their innocence, providing receipts and photos to support their claim that they did not use diesel fuel. After nearly a year of dispute, Enterprise dropped the claim, citing an inability to verify details about the fuel source.