Higher Education IT Faces Challenges in Reducing Workday Friction
Higher education IT departments are under pressure to support digital transformation and campus modernization while also addressing the challenges of integrating artificial intelligence (AI) solutions. The article highlights the efforts of the Pennsylvania State University system to consolidate its IT units as part of a broader strategy to reduce costs and improve efficiency. This consolidation aims to streamline services, reduce friction in daily operations, and enhance the overall experience for faculty and students. The initiative also involves preparing for the integration of AI-driven solutions to meet new demands and improve institutional outcomes. 
