Healthcare Organizations Explore Agentic AI for Improved Workflows
Healthcare organizations are increasingly interested in agentic AI to address challenges like slim margins, workforce shortages, and process inefficiencies. At a recent HIMSS session, industry leaders discussed the potential of AI agents in healthcare, particularly for back-office and administrative functions. AI agents are being used in contact centers to support self-service functions, improving patient experience and freeing up staff for critical tasks. Strategic partners like CDW are helping organizations adopt AI by providing technical expertise and refining solutions for healthcare workflows. 
