Smart Communications, Ericsson, and Meta Enhance Network for Improved Messenger Call Quality
Smart Communications, Ericsson, and Meta have collaborated to optimize Smart's network in the Philippines, specifically targeting improvements in the quality of voice and video calls on Meta's Messenger app. The enhancements were made in the Luzon area, focusing on reducing round-trip time by 24.6%, lowering packet loss by 55%, and increasing video bitrate by nearly 20%. These technical adjustments aim to provide users with more stable and reliable real-time conversations. Debbie M. Hu, head of network at Smart Communications, emphasized that these improvements not only benefit Messenger but also enhance the performance of other OTT voice and video call applications. Daniel Ode from Ericsson highlighted the collaboration as a demonstration of global technical expertise and platform-level coordination, resulting in tangible improvements for customers. 
