Denver's CIO Suma Nallapati Focuses on Responsible AI Integration
Suma Nallapati, Denver's Chief Information Officer (CIO) and the city's first Chief AI and Information Officer (CAIO), is emphasizing the responsible use of artificial intelligence (AI) in public service. With over a decade of experience in IT across public and private sectors, Nallapati is committed to ensuring AI technologies are implemented with equity and safety in mind. She highlights the rapid integration of AI into daily life and stresses the importance of building regulatory guardrails to protect data privacy. An example of her work includes the deployment of an AI chatbot, 'Sunny,' which handles 311 calls for Denver, effectively managing 30-40% of inquiries and allowing human staff to focus on more complex tasks. 
