Georgia Secretary of State Launches 'GABBY' AI Chatbot to Enhance Online Services
Georgia Secretary of State Brad Raffensperger has announced the launch of 'GABBY,' an artificial intelligence-powered chatbot designed to improve the user experience on the agency's website. GABBY, an acronym for Georgia’s Automated Bot, Built for You, aims to help residents quickly find information and navigate the online portal. The chatbot is intended to reduce the time users spend searching through multiple web pages or waiting on the phone for assistance from the agency's call center. GABBY operates by exclusively utilizing information published on the Secretary of State’s website to answer user inquiries. This initiative is part of a broader effort to update technology and streamline operations within the Secretary of State’s Office, with the goal of making government services more accessible, efficient, and responsive to Georgia residents.