FTC Expands Amazon Prime Refunds, Increasing Payouts for Deceptive Enrollment Practices
The Federal Trade Commission (FTC) has announced an expansion of its settlement with Amazon regarding alleged deceptive enrollment and cancellation practices for Amazon Prime. The revised order will make millions more consumers eligible for refunds and increase the maximum payment individuals can receive from $51 to as much as $200. According to Christopher Mufarrige, Director of the FTC’s Bureau of Consumer Protection, this updated order aims to ensure more consumers harmed by Amazon’s practices benefit from the settlement. The FTC alleged that Amazon enrolled millions of customers into Prime subscriptions without their consent and made it unnecessarily difficult for members to cancel. Amazon has already distributed over $845 million to consumers, but the new terms will broaden the pool of eligible recipients. To qualify, consumers must have been an Amazon Prime customer in the U.S., signed up or attempted to cancel between June 23, 2019, and June 23, 2025, and used no more than 20 Prime benefits during a...