Troy Horton Advocates for Augmented Intelligence in Illinois Health and Human Services
Troy Horton, the Chief Information Officer (CIO) for the Illinois Department of Health and Human Services, is championing the use of augmented intelligence to improve state services. Horton, who has a diverse background including roles as an avionics technician in the Marine Corps and in enterprise architecture, emphasizes the importance of technology in augmenting human capabilities rather than replacing them. He has been instrumental in shaping Illinois' AI policy, advocating for technology that supports and enhances the work of state employees. One of his initiatives includes the implementation of a policy bot for the Department of Children and Family Services, which assists caseworkers in efficiently writing case notes by simplifying the research process. Horton believes that the role of IT should be seamless and invisible, ensuring that technology serves its purpose without drawing attention to itself. 
