U.S. General Services Administration Partners with ServiceNow for AI-Driven Government Modernization
The U.S. General Services Administration (GSA) has entered into a OneGov agreement with ServiceNow to advance AI-driven government modernization. This agreement is designed to facilitate the adoption of cloud-based IT service management (ITSM) within the public sector. Under the terms of the agreement, eligible federal customers will benefit from simplified licensing and discounted rates when upgrading to ServiceNow's ITSM Pro and ITSM Pro Plus solutions. This initiative directly supports the integration of advanced IT service management capabilities into government operations. ServiceNow has also announced that its entire product portfolio will become AI-enabled, incorporating AI, data connectivity, workflow execution, security, and governance. The company emphasizes that its platform is built to support autonomous workflows and deliver enterprise-scale AI, further strengthening the role of AI and cloud-based workflow automation in IT service management. This partnership is part of a broader trend of incr... 
