Guilford Metro 9-1-1 Reports 2025 Data, Highlights Call Efficiency and Life-Saving Efforts
Guilford Metro 9-1-1 has released its data for the year 2025, revealing that the center handled over 600,000 emergency and non-emergency calls. The center provides dispatch services for various medical, fire, and law enforcement agencies across the county. According to the report, 99.9% of 911 calls were answered within 10 seconds, a statistic that Deputy Director of Operations Christine Moore takes pride in. Moore highlighted the significant impact of their work, noting that their telecommunicators were instrumental in saving 53 lives. The center is also preparing to upgrade its technology by transitioning to a new computer-aided dispatch (CAD) system in February, which is expected to enhance the efficiency of dispatch processes. Additionally, the department is addressing staffing needs, with ten current vacancies and a new rookie academy scheduled to start in June.