VIA Metropolitan Transit Reports Significant Ridership Growth Following Service Improvements
VIA Metropolitan Transit in San Antonio has reported a 10.1% surge in ridership from January through August compared to the same period last year, according to data from the Federal Transit Administration. This growth is attributed to the agency's 'Better Bus Plan,' a five-year overhaul initiated in April of last year. The plan has involved increasing the frequency of 38 routes, extending hours for at least 11 routes, and aims to reduce wait times to 30 minutes or less across the entire network. VIA's President and CEO, Jon Gary Herrera, stated that the agency is 70% complete with the plan and has set an ambitious goal of reaching 50 million annual rides within seven years. The success follows a period of decline, with ridership plummeting during the 2010s and further impacted by the COVID-19 pandemic. The agency has also overcome a driver shortage, now employing 1,050 full-time drivers, up from 842 in June 2025.