AI Chatbots Found Recommending Risky Shopping Websites, Study Reveals
A new study conducted by IP-protection firm Podqi has revealed that leading AI chatbots, including ChatGPT, Google Gemini, and Perplexity, are recommending risky shopping websites to users. The study, which involved testing 151 brands and generating 6,795 answers, found that every chatbot surfaced risky destinations. Perplexity had the highest rate at 15%, followed by ChatGPT at 8%, and Gemini at 4%. Risky sites were defined as retailer impersonators, counterfeit sellers, abandoned domains reregistered by third parties, or inactive domains susceptible to fraud. The study highlighted instances where chatbots pointed to incorrect official sites or described them as sources for authentic products, even when they were not. While some chatbots issued warnings, ChatGPT, for example, only did so in 24% of cases where it surfaced a risky site.