Guilford Metro 9-1-1 Releases 2025 Call Data, Plans System Upgrade
Guilford Metro 9-1-1 has published its call data for 2025, revealing that the center handled over 600,000 emergency and non-emergency calls last year. The report highlights the efficiency of the dispatch team, with 99.9% of 911 calls answered within 10 seconds. Deputy Director of Operations Christine Moore expressed pride in the team's performance, noting their role in saving 53 lives. The center is preparing to upgrade its computer-aided dispatch (CAD) system, which has been in use for 30 years, to a more advanced system in February. This upgrade aims to streamline dispatch processes and improve response times.