Australian Payments Plus Implements ServiceNow for Unified IT and Risk Management
Australian Payments Plus, which integrates BPAY Group, eftpos, and NPP Australia, has implemented ServiceNow as a single central platform for IT and customer service management, as well as enterprise risk management. Initially, ServiceNow was set up as a unified digital front door for IT services, but the implementation was extended to cover risk and customer service management. This move aims to harmonize multiple organizations with different cultures, processes, and risk tolerances. A center of excellence was established to develop enterprise-wide processes and pursue operating model harmonization. The focus is on improving employee experience and driving adoption of standard processes, supported by standard tooling. 
