BGE Serves 2 Million Maryland Customers, Offers Direct Autopay Assistance
BGE, a utility company operating in Maryland, provides electric service to approximately 1.3 million customers and gas service to about 700,000 customers. The company has implemented a direct assistance line, 1-888-688-0762, to facilitate autopay and bill payments. This service allows customers to speak with a live agent to confirm their balance, process payments, and receive immediate confirmation via text. This independent assistance line aims to streamline the payment process, bypassing the need for website logins or app usage for single bill payments. Bank drafts are typically free, while card payments may incur a small fee, which agents are instructed to disclose. The service ensures same-day posting of payments, mitigating risks of service interruption due to timing.
