Healthcare Systems Must Prioritize 'Care' Over Operational Goals, Bioethics Experts Argue
Bioethics experts are emphasizing a critical distinction between 'healthcare' and 'care,' arguing that while healthcare is an organized enterprise with legitimate operational goals like safety, efficiency, and quality, these should not overshadow the fundamental practice of care. Healthcare systems encompass hospitals, clinics, professionals, technologies, policies, payment structures, documentation, and workflows. The Institute of Medicine's report, 'Crossing the Quality Chasm,' outlined that healthcare should be safe, effective, patient-centered, timely, efficient, and equitable. However, experts contend that achieving these operational metrics does not automatically equate to good care. They define care as the practice of recognizing a person's needs, taking responsibility to respond, acting competently, and remaining attentive to how that person responds. This distinction is crucial because a healthcare process can succeed on its own terms while making it more difficult for clinicians, patients, and fa...