AI Agents in Higher Education: Transforming Student Services and Support
AI agents are increasingly being integrated into higher education to enhance student services and support. These AI systems are designed to autonomously handle tasks, thereby freeing up time and streamlining campus operations. According to Jenay Robert, a senior researcher at EDUCAUSE, chatbots are evolving from simple informational tools to active partners in learning and productivity across campus communities. The EDUCAUSE 2025 AI Landscape Study highlights that 37% of institutions have adopted chatbots as a primary AI tool. These AI agents are being used in various capacities, such as drafting job descriptions, summarizing emails, and even monitoring student progress. The University of Tennessee, Knoxville, is working on establishing AI governance to ensure data security and privacy. The potential for AI in education is vast, with applications ranging from administrative support to personalized student assistance.