Georgia Secretary of State Launches Chatbot GABBY to Enhance Public Access to Government Services
Georgia's Secretary of State's office has introduced a new chatbot named GABBY (Georgia’s Automated Bot Built for You) to streamline residents' access to government information online. This initiative aims to reduce the need for citizens to navigate multiple webpages or contact the agency directly for assistance. GABBY provides answers by drawing information exclusively from the Secretary of State’s official website, ensuring accuracy and reliability. Secretary of State Brad Raffensberger stated that the chatbot is part of a broader effort to modernize operations and improve the accessibility of government services. The tool is expected to decrease the time residents spend searching for information and alleviate the workload on the agency's call center employees. This move follows a trend of increasing government chatbot adoption, with nearly 75% of states deploying similar tools, particularly accelerated by the COVID-19 pandemic, to provide consistent and swift information on government services.