Veterans Affairs Faces Scrutiny Over Disability Claims Process and Private Consultants
A recent report highlights the challenges faced by veterans in navigating the Department of Veterans Affairs (VA) disability compensation claims process. Veterans like 'Adam' have experienced confusion and delays, leading them to seek assistance from private companies that charge fees for their services. These companies, often referred to as 'claims sharks,' are criticized for exploiting veterans by charging high fees without delivering promised results. The VA process is described as cumbersome, and veterans service organizations (VSOs) are often overwhelmed, prompting veterans to turn to unaccredited private consultants. Some states, like Louisiana, have attempted to regulate these companies, but a federal court recently struck down such a law, citing interference with federal benefits regulation.