Social Security Administration's Digital Identity Push Faces User Burden Challenges
The Social Security Administration (SSA) has reached 105 million 'my Social Security' accounts, making it a significant test case for digital identity verification at scale within the federal government. Access to SSA's online services now requires users to sign in through Login.gov or ID.me, replacing the agency's old username and password system. While Login.gov is designated as the universal sign-on for covered public services by an Office of Management and Budget (OMB) memorandum, agencies can offer alternative solutions if Login.gov cannot meet specific user needs or imposes undue burdens. The SSA's strategic plan aims for 110 million accounts by the end of fiscal year 2027, with an earlier, more ambitious goal of 200 million by the end of calendar year 2026 still being pursued. Identity proofing for these services can involve biometrics, such as selfies and facial matching, particularly with ID.me and Login.gov's enhanced IAL2 service. However, reports indicate that some users, including those withou...