A Departure Excellence Triumph
In a significant achievement for Indian aviation, Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has been awarded the prestigious
title of Asia Pacific’s Best Airport for Departures. This recognition, specifically in the category for airports handling over 40 million passengers annually, comes from the 2025 Airport Service Quality (ASQ) Customer Experience Awards presented by Airports Council International. This accolade underscores CSMIA's unwavering dedication to providing an exceptional outbound travel experience for passengers. The ASQ Awards are globally recognized as a leading standard for assessing airport customer service quality, making this a truly well-deserved honor for Mumbai’s gateway. The airport's success highlights how strategic investments in infrastructure, a focus on passenger comfort, and a commitment to sustainability can elevate the travel journey.
Operational Prowess Unveiled
CSMIA boasts an incredible operational feat: it functions as the world's busiest airport operating on a single runway. This remarkable capacity allows it to manage an astounding average of over 1,000 air traffic movements every single day, a testament to its efficient air traffic control and operational planning. Complementing this is the airport's fully digitized operational framework. Passengers experience seamless journeys through advanced DigiYatra biometric gates, convenient self-check-in kiosks, and automated baggage drop facilities. This embrace of technology streamlines processes, significantly reducing wait times and enhancing overall passenger convenience from check-in to boarding.
Cultural Immersion Experience
Beyond its cutting-edge technology, CSMIA's Terminal 2 offers a vibrant cultural immersion experience through its "Artbeat of New India" corridor. This expansive art and cultural installation serves as a dynamic showcase of India's rich heritage, transforming the passenger journey into a visually captivating exploration. The curated displays offer travelers a glimpse into the nation's diverse traditions, art forms, and historical narratives, providing a unique and memorable prelude to their travels. This integration of art and culture not only enhances the aesthetic appeal of the terminal but also provides a sense of place and national pride for departing passengers, setting it apart from conventional airport environments.
A Legacy of Accolades
This recent award for departures is not an isolated incident for CSMIA; it builds upon a distinguished history of consistent recognition. The airport has previously been honored with the prestigious accolade of Best Airport in Asia-Pacific in its respective category for multiple years. This sustained excellence demonstrates a long-term commitment to maintaining high standards in passenger service and operational efficiency. Such repeat commendations reflect a robust strategy that prioritizes passenger satisfaction and continually adapts to evolving travel needs and expectations, solidifying its reputation as a top-tier aviation hub.
Sustainable Passenger Focus
CSMIA is also distinguished as a sustainable airport, actively implementing thoughtful amenities that prioritize both passenger well-being and environmental responsibility. This commitment to sustainability is evident in its state-of-the-art hygiene facilities, designed to ensure a safe and comfortable environment for all travelers. By integrating eco-friendly practices and passenger-centric amenities, the airport showcases a forward-thinking approach to airport management. This dual focus on sustainability and passenger comfort underscores a profound responsibility towards both its patrons and the planet, setting a benchmark for environmentally conscious airport operations.
