'Within 10 Minutes, Uber India Head Texted Me On WhatsApp': Delhi Man's Viral Post Stuns Internet

A LinkedIn post by Jayant Mundhra has gone viral after he recounted an unexpected exchange with Uber India’s top executive — all triggered by a complaint he made about high fares on the app.Mundhra said he had shared a “very critical and viral” post about Uber’s “pricing anomalies,” venting his frustration over a recent ride. “A few days back, I wrote a very critical and viral post about Uber’s pricing anomalies (with respect to a ride experience I had). I was frustrated,” he wrote. “Within 10 minutes of it going live, I got a ping on my WhatsApp. It was from Prabhjeet Ji, who heads Uber’s entire India & South Asia business. A pretty big guy (in my words).”What surprised him most was not the message itself, but the tone of it. Instead of reacting

defensively, Mundhra said Singh reached out “calmly,” asking for details about the ride “so his team could dive deep into the problem.”Roughly 40 minutes later, Singh followed up with what Mundhra described as “a massive ping with 6 big pointers.” He wrote, “What were those pointers about? A breakdown of how Uber’s algorithm ACTUALLY determines fares.”According to Mundhra, the explanation went well beyond the usual demand-and-supply logic. “This wasn’t the basic demand-supply stuff we all know,” he said. “It was a deep dive into the complex clauses and tech nuances that create a final price. The transparency was astonishing.”While he didn’t disclose the details, Mundhra said the level of honesty left a lasting impact. “I can’t share the details — he trusted me with sensitive, competitive info, and I will honour that,” he added.

He ended his post by saying that Uber India had earned his respect not through compensation or PR tactics, but by being open and willing to explain the system.The story quickly spread across LinkedIn, with users praising the company’s leadership for its professional handling of criticism. “It’s also a testament to the community of readers you have built over time. The ability to create a positive difference is a great power to have!” one person wrote. Another commented, “This is gold. Rare to see leadership in India handle criticism with this much grace.”A third user summed it up: “That is how criticism should be taken. Confident and honest folks never go defensive. I’ve always been impressed with Uber as a product, love the service too, reflects in the leadership.''