New Delhi: A global Microsoft service disruption has affected email support services of IndiGo and Akasa Air, with both airlines issuing passenger advisories
warning that they may face difficulties receiving or responding to emails. While IndiGo has asked passengers to use its AI-powered assistant 6E Skai for urgent assistance, Akasa Air has shared an alternative helpline number. IndiGo said its email support services were currently impacted due to the Microsoft outage and the airline might not be able to receive emails from passengers. However, all its other customer support channels remain operational. The airline asked passengers requiring immediate assistance to contact its AI-powered customer support assistant, 6E Skai, through its official website or mobile application. It added that all other customer support channels remained operational and apologised for the inconvenience.
Akasa Air also informed passengers that its email support services were experiencing delays due to the global disruption. The airline asked customers to contact its 24-hour Akasa Care Centre at +91 9606 112131 or reach out through its social media platforms for immediate assistance.
Meanwhile, Air India Express said it was closely monitoring the Microsoft outage but its flight operations remained unaffected. The airline also clarified that none of its communication channels had been disrupted.
The airline said it had temporarily rerouted its emails to ensure that passenger messages continued to reach its systems without interruption. It added that it was responding to emails within its usual 24-hour timeline. According to the airline, its voice support, AI.g, social media and customer notification services were functioning normally.
Microsoft Outage Affects Outlook, Teams And Microsoft 365
The disruption has affected several Microsoft platforms, including Outlook, Microsoft 365, Teams and other services. Thousands of users have reported problems accessing their accounts, sending and receiving emails and loading their inboxes.
Downdetector recorded nearly 130,000 reports of Outlook-related issues shortly after 1 pm ET on Thursday. Users also reported problems with Microsoft Teams, Copilot and other Microsoft 365 services. Microsoft acknowledged the disruption and said it was investigating reports of users facing difficulties accessing Exchange Online mailboxes through multiple connection methods across the Americas.
The company later confirmed that several services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot 365 and Microsoft Defender XDR, had been affected.
Delhi Airport Issues Advisory Over SpiceJet Flights
Meanwhile, Delhi's Indira Gandhi International Airport issued a separate passenger advisory, warning that some flights could be affected due to operational challenges being faced by SpiceJet. Passengers travelling on SpiceJet flights have been advised to check their flight status and stay in touch with the airline for the latest updates.
