Bengaluru's restaurant owners association have threatened to boycott online food delivery platform Swiggy and warned of a complete shutdown of restaurants
in the city after August 15, over alleged high commissions and platform charges. The Restaurant owners have demanded a fair and transparent partnership with Swiggy, urging the company not to offer discounts without the consent of restaurant partners. They have also sought greater transparency in advertisement charges and payment gateway fees. The association has also called on Swiggy's management to hold talks with restaurant representatives. They warned that if there is no satisfactory response by August 15, restaurants will exit the platform and proceed with a citywide shutdown. They have further claimed that after generating business worth Rs 1 lakh, restaurants are left with only around Rs 40,000 due to commissions, discounts and other deductions. Among their key demands are, No automatic deduction of money immediately after a customer complaint. Restaurants should not bear losses if an order is cancelled after the food has been prepared. A detailed settlement report for all deductions. An end to one-sided agreement terms. Appointment of a dedicated relationship manager for every restaurant.
