In a move to provide faster assistance during emergencies, the Delhi government has enhanced the pan-India helpline number 112. Beyond police, fire, and
ambulance services, Delhi will now include water, electricity, gas, Metro, disaster management, and other essential services under a single coordinated platform. Citizens can seek help not only by phone but also through mobile app alerts, panic button activation, SMS, and web alerts, all of which will be received at a single Public Safety Answering Point (PSAP). While many other pan-India systems remain largely call-focused, Delhi’s ERSS 2.0 introduces multi-channel accessibility for quicker response. The initiative, led by Chief Minister Rekha Gupta, aims to eliminate confusion during crises. Citizens will no longer need to remember multiple helpline numbers, including: Police (100), Fire Services (101), Ambulance/Health Services (108), Women’s Helpline (181), Child Helpline (1098), Gas Leakage (1906), Electricity Supply (19123), Water Supply (1916), Delhi Metro (155370), and Disaster Management/Relief Services (1077). Also Read: Gurugram Swiggy Rider Struck Repeatedly, Others Narrowly Escape - Caught on Cam
How Calls Will Be Directed
Launched under the Emergency Response Support System (ERSS) 2.0, the system receives all emergency calls, mobile app alerts, panic button activations, SMS, and web alerts at the PSAP. Based on the nature of the emergency, the police, fire services, ambulance, and disaster management agencies can be alerted simultaneously. Even if a citizen cannot speak, they can still send a distress signal through the mobile app, emergency button, SMS, or online platform.As soon as an alert is received, the system automatically detects the caller’s location, eliminating the need for them to explain where they are. The nearest police vehicle, ambulance, or fire tender is immediately dispatched from the control room, saving crucial time during the golden hour and ensuring faster assistance. A single call can now alert multiple emergency services at once, significantly reducing delays in response.
The plan will be implemented in phases: integration of all existing emergency numbers into 112, technical upgrades, public awareness campaigns, training of call-takers, and system evaluation.
