The Central Board of Secondary Education (CBSE) has notified that the online application window for verification and re-evaluation was fully functional
from June 2 to June 7. CBSE stated that the functioning of the window was being supervised and managed by government technical agencies and teams from the IITs. CBSE also revealed that during the above application period, more than 1.6 lakh candidates successfully submitted requests pertaining to over 3.8 lakh answer books, "reflecting the extensive utilisation of the services by the candidates," CBSE stated in a tweet. The national education board has stated that "the system remained under continuous monitoring by dedicated cyber security teams throughout the operational period to prevent malicious traffic and cyber threats." CBSE also said that dedicated teams provided "proactive support to students submitting their applications, through its helpdesk and grievance redressal channels." CBSE also assured students that all complaints regarding no-functioning of the portal have been registered and will be looked at by the board. "CBSE has taken note of certain media reports and social media posts regarding the functioning of the Post-Result Services Portal. To clarify doubts of some of these students and parents, it is informed that the message “Roll Number Not Found” is displayed when a candidate had not successfully applied during the first phase of the Post-Result Services process, namely the Answer Books Photocopy Application Window. As clearly outlined earlier, only those candidates who had applied for their scanned answer books during the preceding stage (Answer Books Photocopy) were eligible to avail the subsequent stage of Verification of Issues Observed and Re-evaluation of Answers," the Board stated. The Board also assured students "CBSE remains committed to ensuring a transparent, student-centric and seamless post-result process. The Board continues to address all genuine student concerns through its grievance redressal mechanisms, helpline support and other communication channels."
