IndiGo has formed a Crisis Management Group (CMG) to tackle the ongoing operational disruption affecting its flights. The group was created during a board meeting on 4 December and meets daily to monitor
the situation closely.
The airline’s board has been holding regular meetings since the crisis began to ensure swift action. The CMG’s top priorities include restoring 100% of IndiGo’s operational capacity, providing timely updates to passengers, and fast-tracking refunds and rescheduling requests.
Passengers affected by cancellations or delays can expect quicker resolution of issues, including baggage returns and ticket changes. IndiGo emphasised that the CMG is fully committed to resolving the disruption and returning to normal operations as soon as possible.
The airline urged customers to stay updated through official channels for the latest information on flight schedules and assistance.
