IndiGo’s flight disruptions have continued for a fourth straight day, as over 1000 flights have been cancelled at major airports across India, including Delhi, Mumbai, Pune, Bengaluru and Hyderabad. The
cancellations have left thousands of passengers stranded, many of whom reached the airports only to discover their flights were not operating. Passengers are seen arguing and demanding answers from airline staff but one recent clip has left many furious, as it shows a man throwing water on a staff member.
Despite being soaked, the staff member continued to talk to other passengers calmly. The incident has sparked outrage online and an aviation expert criticised such behaviour, saying that while delays and cancellations are frustrating, the airline staff are doing their best under difficult circumstances and should be treated with respect.
Viral Video Shows Man Throwing Water At Airline Staff
The video, shared on X, shows a crowd gathered around a single staff member at the counter, while a man from behind throws water on them. The staff member continues to help and listen to other passengers. Airport police can be seen in the background, intervening and talking to the man.
The aviation expert wrote, “When passengers start throwing water, shouting and cornering IndiGo staff, we cross a line no delay can justify. These are humans doing their best despite operational challenges. They deserve basic respect, even in moments of frustration.”
When passengers start throwing water, shouting and cornering @IndiGo6E staff, we cross a line no delay can justify.
These are humans doing their best despite operational challenges.
They deserve basic respect, even in moments of frustration.#AvGeekpic.twitter.com/SFrj331wZx— VT-VLO (@Vinamralongani) December 5, 2025
Reacting to the post, a user wrote, “I have no idea why these budget fliers act so damn entitled. They buy a Rs 2000 ticket and suddenly think they own the whole aircraft. Try pulling that crap at a railway station and they’ll be slammed right back into their place. It’s the same old pathetic mindset, loud, clueless and convinced the airline owes them something.”
Another shared, “Passengers have to understand flying passenger aircraft is not as simple and easy as hiring a cab or bus, lots of logistics, compliances, safety, and other parameters have to be fulfilled or adhered to.”
“It is amazing how many people lose their minds completely in these circumstances and behave like animals literally. Screaming and shouting at folks who have the least control over the situation they find themselves in. Be better,” a comment read.
An individual asked, “Okay, so who should he stranded passengers talk to? Bring the big shot guys of Indigo to the airports to stabilise things face-to-face in that case. Airport Staff is a thin line between the mainstream culprits.”
Another mentioned, “Basic common sense and patience are what are lacking in Indians, this should be taught in schools, colleges even at home. Parents should teach their kids basic common sense and to have patience. What Indigo did is bad, I have never travelled with that company since 2018. But people need to understand that in business, sometimes there are hard times. So there can be cancellations or delays. It’s common. You are not a VVIP. If you want to book a private plane. Otherwise, wait.”
One more added, “The only thing more delayed than IndiGo flights is the evolution of these passengers’ brains. Throwing water at staff? Shouting at check-in counters? Congrats, you’ve officially downgraded yourselves below the inanimate luggage you’re screaming about.”
Why IndiGo Cancelled So Many Flights
The IndiGo flight disruptions were caused by a shortage of staff following the introduction of new aviation rules. The Directorate General of Civil Aviation (DGCA) has introduced new Flight Duty Time Limitation (FDTL) rules to reduce pilot fatigue and make flying safer. These rules limit how long pilots and cabin crew can work each day, how long they can fly and require longer rest periods.
The rules also set weekly, monthly and yearly limits on flying and work hours so crew members can rest properly. Special rules apply to cabin crew on long flights. Airlines must report pilot fatigue every month or face penalties. These rules were introduced in 2024 and fully came into effect in November 2025 to prevent overwork and ensure safety in India’s aviation sector.
