New Delhi, May 13 (PTI) NASDAQ-listed MakeMyTrip on Wednesday announced the launch of the upgraded version of its AI-powered travel assistant chatbot ‘Myra’, with six new capabilities, including end-to-end
voice-led booking, integrated payments and support for 8 languages.
The chatbot is now capable of helping a traveller navigate from initial search to a confirmed, paid booking within a single conversational interface, and entirely by voice command if desired.
The launch comes as Myra crosses 3 million conversations a quarter, with over 45 per cent of usage now coming from Tier-2 and smaller cities. The upgraded version is currently being rolled out, as per the company.
Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip, said, “The Agentic AI flows inside Myra are now completing complex multi-step bookings end-to-end, including international flight and hotel reservations, categories considered the hardest to automate conversationally”. PTI RSN SHM
