An Air India passenger has complained about two problems during the same journey after allegedly finding a dead insect in his in-flight meal and discovering that his trolley bag was damaged after landing.
The passenger, Akash Preet, has questioned the airline over the incidents and demanded compensation for the food complaint.
He shared pictures and videos of the insect on X, saying it was found in the meal served aboard flight AI 2998 from Amritsar to Mumbai on November 11. Air India responded to his complaint, saying it was looking into the matter.
Passenger Demands Refund And Compensation Over Insect In Meal
Akash asked the airline to investigate the incident and provide a full refund of his ticket, along with Rs 25,000 in compensation. He also wanted a written response within 48 hours.
In his post, he wrote, “This is unacceptable! We have photographic evidence. Demanding a full ticket refund + Rs 25,000 compensation. Please investigate and provide a written response within 48 hours.”
The airline acknowledged his complaint and said an investigation was underway.
However, the passenger later raised another issue. He claimed that after reaching Doha, he noticed damage to his trolley bag. He shared a separate post about the baggage problem and expressed anger over having to deal with two issues during one trip.
“First, found an insect in the food served on the flight, and now, after landing in Doha, found bag damaged. Seriously, Air India? How many more issues does a passenger have to face in one journey? This is absolutely unacceptable,” he wrote.
While Air India has responded to the complaint about the meal, the passenger’s posts did not mention any response from the airline regarding the damaged bag.
@@airindia Found an insect in the in-flight meal on AI 2998 (Amritsar–Mumbai), 11 Nov 2026. This is unacceptable! We have photographic evidence. Demanding a full ticket refund + ₹25,000 compensation. Please investigate and provide a written response within 48 hours. #AirIndia https://t.co/RACNlFiI9q
— AKASH PREET (@imAKASHPREET) November 11, 2026
Air India Has Faced Complaints Over Passenger Services
The demand for Rs 25,000 in compensation comes as Air India has faced consumer complaints over different service-related issues in the past. In earlier cases, consumer forums directed the airline to pay Rs 25,000 to passengers over problems such as incorrect seating, faulty in-flight entertainment and mishandled luggage.
Claims involving damaged baggage have also raised questions about the legal limits on compensation.
First, found an insect in the food served on the flight, and now, after landing in Doha, found bag damaged. Seriously, Air India? How many more issues does a passenger have to face in one journey? This is absolutely unacceptable. @airindia https://t.co/9COuac1EI7
— AKASH PREET (@imAKASHPREET) November 11, 2026
Social Media Users React To Passenger’s Complaints
The passenger’s posts also drew mixed responses from other X users. While some criticised the airline, others questioned his demand for compensation.
One user commented, “Call it a bad day and move on bruh it’s not like this happens everyday You’re in economy you entitled prick.”
Another wrote, “That’s is why I never ever fly any Indian airlines.” A third person said, “I think full ticket refund should not be offered just a compensation of 20-25k is acceptable.”
Disclaimer: This article is based on user-generated content. The claims made in the original post have not been independently verified by News18.
