The Bangalore Metro Rail Corporation Limited (BMRCL) has rolled out a special initiative aimed at promoting responsible commuter behaviour and improving travel etiquette across the Namma Metro network.
As part of the drive, Home Guards will be deployed inside metro trains to counsel passengers and raise awareness about conduct that ensures a comfortable and inclusive commute for all.
Under the initiative, two Home Guards will be assigned across metro trains to engage directly with commuters. Their primary role will be to sensitise passengers about the importance of offering priority seating to senior citizens, pregnant women and persons with disabilities who require it.
In addition, the guards will discourage behaviours that inconvenience fellow commuters, including playing loud music, chewing tobacco and consuming food inside train coaches.
BMRCL officials said the move comes in response to a steady rise in complaints and observed violations related to commuter behaviour. Data shared by the corporation highlights the scale of the issue.
Over the past year, as many as 57,538 commuters were found playing loud music inside metro trains, often without headphones, causing disturbance to others. Another 37,038 commuters were counselled for occupying priority seats and failing to vacate them for passengers in need.
The figures also show that 1,907 commuters were caught eating inside train coaches, while 1,677 passengers were found chewing tobacco products, both of which are prohibited due to hygiene and safety concerns.
Officials said such actions not only cause discomfort to co-passengers but also compromise the cleanliness and overall travel experience within the metro system.
“Certain offences causing inconvenience to co-passengers attract penalties under the Metro Railways (Operation and Maintenance) Act, 2002,” BMRCL said in a statement, reiterating that enforcement measures are already in place.
The deployment of Home Guards, however, is intended to complement existing rules by focusing on counselling and awareness rather than punitive action alone. BMRCL believes that visible enforcement, coupled with on-the-spot guidance, will encourage commuters to be more mindful of shared public spaces.
The corporation has urged passengers to cooperate with Home Guards and follow metro regulations, stressing that courteous behaviour plays a crucial role in ensuring safe, dignified and pleasant travel for everyone.
With daily ridership continuing to grow, officials said the initiative is a step towards fostering a culture of mutual respect on public transport, where rules are observed not out of fear of penalties, but out of consideration for fellow commuters.
