In a world ruled by screens, apps and AI tools, a small handwritten note inside a food order caught a Mumbai man’s attention. He shared how we now order meals on phones, pay online and track delivery on maps,
while forgetting that real people are behind every dish. That is why this simple note felt different. It was not printed or copied. Someone took time to write it by hand, fold it and place it inside the package.
The man felt more connected to the people who cooked and packed his food. He said the note stood out because people ignore app notifications, but rarely ignore something written just for them. The restaurant wasn’t demanding praise or ratings in a pushy way. It politely asked for support, which felt honest. The effort made him want to give a good review and return as a customer.
Mumbai Man Says Simple Gesture Felt More Human Than Apps
In the handwritten note, the restaurant wrote, “Thank you for ordering. We prepare the order with love and care. Please help us with a 5 star on the Swiggy and Zomato App.”
Taking to LinkedIn, the individual wrote, “I received my order today, but before I opened the food, this blue sticky note caught my eye. It wasn’t a printed flyer or a QR code. It was handwritten. We live in an age of automation. We order through screens Pay via digital wallets and track delivery via GPS. It’s easy to forget there are actual humans cooking and packing our meals. Why this little note is a masterclass in Customer Experience?”
Polite Request For Support Felt Honest
Explaining why the note worked so well, the man described the “Law of Reciprocity.” According to him, by taking the effort to write the note, the restaurant “subconsciously made me want to return the favour,” and giving them a five-star rating felt like a fair deal. He also explained how the note broke the usual pattern. He shared that while people often ignore app alerts, “we rarely ignore a sticky note on our food,” because it instantly grabs attention.
Another key reason, he noted, was honesty. Asking customers for support in a polite way, rather than pushing for ratings, “turns a transaction into a relationship.” He added that writing notes for hundreds of orders takes time and cannot be done easily, but that is exactly why it works so well.
