What's Happening?
BTI Consulting Group has released its 2026 Client Service A-Team ranking, identifying the top 30 law firms recognized for their exceptional client service. The ranking is based on feedback from over 350 in-house decision-makers who evaluated firms on various
client-service-related activities. DLA Piper retained its top position, followed by other notable firms such as Baker McKenzie and Latham & Watkins. The list highlights firms that excel in areas like client focus, decisive action, and business-driven thinking, showcasing their commitment to client success.
Why It's Important?
The ranking underscores the importance of client service in the legal industry, particularly in a year marked by regulatory changes and high-stakes litigation. Law firms that prioritize client service can differentiate themselves in a competitive market, potentially leading to increased client retention and new business opportunities. The recognition also serves as a benchmark for other firms aiming to improve their client service offerings. As legal challenges continue to evolve, firms that adapt and maintain strong client relationships are likely to thrive.
