What's Happening?
Baker Tilly is seeking a Senior Administrative Business Partner (Sr. ABP) for its Global Engagement & Management Support (GEMS) team. This role is designed to provide administrative assistance to the firm's Senior Managers and Directors through a queue-based
support model. The position requires strong independent judgment, the ability to prioritize and manage a diverse workload in a fast-paced, virtual environment, and a high level of discretion and confidentiality. Key responsibilities include coordinating travel logistics, managing expenses, assisting with client engagement setup, drafting business correspondence, managing deadlines for tax reporting, creating presentations, and providing CPE support. The Sr. ABP will also leverage internal networks, participate in onboarding new GEMS team members, and contribute to continuous team training. This role emphasizes proactive and resourceful support while maintaining high customer service standards.
Why It's Important?
This position is crucial for enhancing the operational efficiency and support infrastructure within Baker Tilly, a leading advisory, tax, and assurance firm. By providing dedicated administrative support to Senior Managers and Directors, the Sr. ABP allows these leaders to focus more on client-facing activities and strategic initiatives, ultimately improving service delivery and client satisfaction. The implementation of a queue-based support model (GEMS) signifies a structured approach to administrative tasks, aiming for consistency, efficiency, and scalability across the firm's operations. This model helps standardize processes, reduce administrative burdens on high-level staff, and ensure that support requests are handled systematically. For a firm with a coast-to-coast and global presence, efficient internal support systems are vital for maintaining seamless operations and supporting its growth trajectory in major U.S. financial centers.
What's Next?
The successful candidate will be integrated into the GEMS team and immediately begin supporting Senior Managers and Directors across various administrative functions. This will involve quickly adapting to the firm's internal systems, policies, and the queue-based support model. The Sr. ABP will be expected to proactively manage a wide range of tasks, from complex travel arrangements to sensitive client documentation, ensuring compliance with firm standards and maintaining confidentiality. Continuous professional development will be encouraged, particularly in leveraging technology tools and collaboration platforms. The role also offers opportunities to contribute to the training and onboarding of new team members, fostering a collaborative and supportive work environment within the GEMS team. The firm's continued investment in robust administrative support systems like GEMS indicates a commitment to optimizing internal processes to better serve its clients and employees.
Beyond the Headlines
The creation and staffing of roles like the Sr. Administrative Business Partner within a GEMS model reflect a broader trend in professional services towards optimizing back-office functions through centralized, process-driven approaches. This shift is driven by the need to maximize the productivity of highly compensated client-facing professionals and to ensure consistent, high-quality administrative support across a large organization. The emphasis on discretion, confidentiality, and advanced proficiency in Microsoft Office Suite and collaboration platforms highlights the increasing complexity and digital nature of administrative work in modern firms. This role also underscores the importance of strong organizational and communication skills, as administrative professionals are now expected to be strategic partners in managing workflows and supporting business objectives, rather than just performing clerical tasks. The virtual nature of the role further illustrates the evolving landscape of work, where remote collaboration and digital tools are central to operational success.
