What's Happening?
A recent review of Amtrak's Ethan Allen Express highlights the limited benefits of upgrading to business class from coach. The reviewer, who traveled from New York to Vermont, paid an additional $80 for a business class ticket, totaling $180 for a round
trip. The business class offers a few perks, such as a free non-alcoholic drink, proximity to the café car, and a seating layout that includes single 'throne' seats. However, the reviewer found that the overall comfort and quietness of the coach class were comparable to business class, making the upgrade seem unnecessary for the price difference.
Why It's Important?
This review underscores the importance of evaluating the cost-benefit ratio of travel upgrades, particularly for budget-conscious travelers. As Amtrak continues to compete with other modes of transportation, such as driving or flying, understanding the value proposition of its service classes is crucial. The findings suggest that travelers might not find significant value in upgrading to business class for short trips, potentially influencing Amtrak's pricing and service strategies. This could impact Amtrak's customer satisfaction and revenue, especially if more travelers opt for the less expensive coach option.
