What's Happening?
Estes Express Lines Inc. is currently hiring for a full-time Service Center Clerk II position in Kennesaw, GA. The role involves a variety of administrative and customer service tasks crucial to freight operations. Responsibilities include answering high
volumes of phone calls, directing them accurately, and maintaining count lists of items received or shipped against bills of lading. The clerk will also prepare paperwork for over, short, and damaged (OS&D) freight, maintain accurate records, and report OS&D issues to management. Customer interaction is a significant part of the job, involving coordinating delivery times, responding to inquiries about bills of lading, providing proof of delivery, and addressing complaints regarding billing or services. The position also requires investigating and resolving inquiries related to overages, shortages, and damaged freight, including Hazmat Materials. Additionally, the clerk will process paperwork for claims, charges, and freight tracing, scan receipts, and prepare bills for freight movement by applying appropriate tariffs and charges. The company emphasizes regular attendance and the ability to perform various duties as operational and safety needs require. Estes Express Lines values a diverse workforce and promotes a company culture that embraces different viewpoints, ensuring all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Why It's Important?
This job opening is important as it highlights the ongoing demand for skilled administrative and logistical support within the U.S. transportation and freight industry. The Service Center Clerk II role is critical for maintaining efficient operations, ensuring accurate record-keeping, and providing essential customer service in a sector that underpins the national economy. The responsibilities, particularly those related to handling OS&D freight and Hazmat materials, underscore the complexities and regulatory requirements within logistics. The need for individuals proficient in computer skills, customer service, and clerical tasks reflects the evolving demands of the modern supply chain. For the local economy in Kennesaw, GA, this opening represents a full-time employment opportunity, contributing to job growth and economic stability. The company's emphasis on diversity and inclusion also sets a standard for equitable hiring practices within the industry, potentially attracting a broader talent pool and fostering a more representative workforce. The role's direct involvement in customer satisfaction and problem resolution directly impacts Estes Express Lines' reputation and operational efficiency, which are vital for its competitiveness in the highly dynamic freight market.
What's Next?
Estes Express Lines will continue to accept applications online for the Service Center Clerk II position. Qualified candidates will undergo a selection process that includes a pre-employment drug screen, random drug and/or alcohol tests, and a criminal history background check. Successful applicants will be expected to demonstrate proficiency in MS Word and Excel, strong customer service skills, and good clerical abilities. Experience in billing, collections, tracing, OS&D, and AS400 is preferred, and prior experience in the transportation industry is a plus. The company will likely focus on onboarding the selected candidate, providing any necessary training to ensure they can effectively manage the diverse responsibilities, including handling dispatch phones and assisting with customer and driver inquiries. The new hire will play a role in maintaining the smooth flow of freight operations and customer communications, contributing to the overall efficiency of the Kennesaw service center. Estes Express Lines will continue to monitor its staffing needs across various locations, including other roles such as CDL Class A Hazmat drivers in New Orleans, dock workers in Olive Branch, MS, and dispatchers in Charlotte, NC, as well as part-time haul jobs in Seattle, WA, indicating ongoing recruitment efforts across its network.
Beyond the Headlines
The demand for roles like the Service Center Clerk II at Estes Express Lines reflects broader trends in the U.S. logistics and supply chain sector. The increasing complexity of freight movement, driven by e-commerce growth and global supply chain dynamics, necessitates robust administrative and customer support functions. The emphasis on handling Hazmat materials and managing OS&D freight highlights the critical importance of regulatory compliance and risk management in transportation. This role, while seemingly administrative, is integral to preventing disruptions, ensuring safety, and maintaining customer trust, which are paramount in a competitive industry. The company's commitment to diversity and inclusion in its hiring practices also points to a growing awareness within the corporate sector of the benefits of a varied workforce, potentially leading to more innovative solutions and better problem-solving. Furthermore, the ongoing need for such positions underscores the resilience of the freight industry as a foundational element of the U.S. economy, constantly adapting to new challenges and technologies while still relying on essential human capital for operational excellence and customer satisfaction.
