What's Happening?
AAA-The Auto Club Group is actively recruiting for a remote Leisure Air Desk Travel Consultant. This role involves servicing and selling domestic and international airline tickets, car rentals, hotel accommodations, and travel insurance to a diverse clientele,
including leisure travelers, executive management, and internal agents. The consultant will operate in an inbound telephone environment, focusing on identifying client needs, recommending preferred vendors, and cross-selling AAA memberships. Key responsibilities include planning and booking complex international and domestic itineraries using a Computer Reservation System (CRS), providing advice on destinations, and staying informed about global developments that might affect travel arrangements. The position requires extensive travel agent experience, particularly with airline transactions and auto-faring systems, along with knowledge of car, hotel, and insurance products. The role emphasizes delivering exceptional end-to-end customer experience and meeting performance and quality standards.
Why It's Important?
This recruitment highlights the ongoing demand for skilled travel professionals, particularly in a remote capacity, reflecting a broader trend in the travel industry towards flexible work arrangements and specialized customer service. For AAA-The Auto Club Group, securing experienced consultants is crucial for maintaining its service quality and competitive edge in the travel sector, which serves approximately 14+ million members across 14 states and 2 U.S. territories. The emphasis on domestic and international travel, along with comprehensive travel products like insurance, underscores the complexity and value of travel planning services for consumers. The role's focus on identifying client needs and promoting preferred vendors also indicates the importance of personalized service and strategic partnerships in driving revenue and member satisfaction within the travel industry. The benefits package, including health, financial, and career development opportunities, suggests a commitment to attracting and retaining top talent in a competitive job market.
What's Next?
The job posting is expected to remain open until November 25, 2026, or until a qualified candidate pool is identified, indicating an immediate need for this specialized role. Successful candidates will undergo a background and drug screen as part of the employment process. Once hired, the consultant will be responsible for providing consultative travel planning and sales support, contributing to AAA's mission of assisting members with their travel needs. The continuous investment in advanced technology and a skilled workforce by AAA suggests an ongoing effort to enhance service offerings and adapt to evolving travel demands. The new consultant will play a direct role in delivering these services, impacting member satisfaction and the overall success of AAA's travel division. The company's commitment to an inclusive and welcoming environment suggests a focus on long-term employee retention and development.
Beyond the Headlines
The demand for remote travel consultants, as evidenced by this job posting, reflects a significant shift in the travel industry, accelerated by technological advancements and changing consumer preferences. The ability to work remotely allows for a broader talent pool and offers flexibility, which can lead to improved employee satisfaction and retention. This trend also underscores the enduring value of human expertise in navigating the complexities of travel planning, even in an age of digital booking platforms. The role's requirement for extensive knowledge in various travel components, from airline transactions to insurance, highlights the multifaceted nature of travel services and the need for comprehensive support for travelers. Furthermore, the emphasis on cross-selling memberships and preferred vendors points to the strategic importance of integrated service offerings and loyalty programs in the competitive travel market, aiming to create a holistic and value-driven experience for members.
