What's Happening?
Wiley, a global publisher and learning company, is actively recruiting an Education Development Manager. This role is central to the company's Wiley Assessments division, which includes prominent products like Everything DiSC, The Five Behaviors, PXT
Select, and The Leadership Challenge. The selected manager will serve as the primary education representative in product-related planning, translating upcoming platform releases into actionable education-content priorities. This involves ensuring the customer-facing course library remains aligned with the evolving product ecosystem. The position requires deep knowledge of Wiley's product offerings and the ability to anticipate the impact of new releases on educational content. The role emphasizes leading the end-to-end development of educational programs, videos, and resources, applying adult learning principles, and focusing on asynchronous technology-driven experiences. Candidates should possess strong instructional design principles, experience in SaaS or technology product contexts, and the ability to manage multiple project workstreams across the content development lifecycle. Wiley is an equal opportunity employer committed to providing reasonable accommodation to applicants and employees with disabilities.
Why It's Important?
This hiring initiative underscores Wiley's commitment to enhancing its educational product suite and ensuring seamless integration between product development and customer learning experiences. The Education Development Manager will play a crucial role in maintaining the relevance and effectiveness of Wiley's assessment tools, which are widely used for professional development and organizational improvement. By aligning educational content with product updates, Wiley aims to maximize customer value and practitioner success, reinforcing its position in the competitive ed-tech market. The focus on asynchronous, technology-driven learning experiences reflects broader trends in education and professional training, where flexible and accessible learning solutions are increasingly in demand. This strategic hire will help Wiley adapt to these trends, ensuring its offerings remain cutting-edge and user-friendly, ultimately impacting how individuals and organizations utilize these assessment tools for growth and development.
What's Next?
The recruitment process for the Education Development Manager is underway, with Wiley seeking candidates who can immediately contribute to their platform-first approach. Once hired, the manager will be tasked with conducting ongoing portfolio audits to identify content gaps, establishing and maintaining content standards across the education portfolio, and collaborating with product, brand, and consumer insights teams. This will lead to a more cohesive and up-to-date educational content library for Wiley Assessments. The continuous alignment of educational resources with product advancements will likely result in improved user engagement and satisfaction with products like Everything DiSC and The Five Behaviors. Furthermore, this strategic role will influence future content development strategies, potentially leading to new educational offerings and enhanced support for practitioners and customers utilizing Wiley's assessment tools.
Beyond the Headlines
The creation of this specialized role highlights the growing complexity and importance of user education in the software and technology product sectors. As products evolve rapidly, companies like Wiley recognize the necessity of dedicated roles to bridge the gap between technical development and user comprehension. This trend reflects a broader industry shift towards prioritizing customer success through comprehensive educational support, moving beyond mere product delivery to ensuring effective utilization and value realization. Ethically, this commitment to user education can be seen as a responsibility to empower users, ensuring they can fully leverage the tools provided. Legally, clear and accurate educational content can also mitigate potential misuse or misunderstanding of complex assessment tools. Culturally, it fosters a learning-centric environment for both employees and customers, reinforcing Wiley's identity as a leader in knowledge transformation.
