A Booming Market with Hidden Risks
The numbers tell a clear story: India is in the midst of a pet-care revolution. The market, valued at over USD 2.3 billion in 2025, is projected to grow significantly, reaching an estimated USD 4.3 billion by 2033. This growth is driven by a cultural
shift where pets are increasingly seen as family members, a trend known as "pet humanization." Urban households, in particular, are driving demand for premium products and services, from specialised foods to professional grooming. However, this rapid expansion has a downside. The service sector—including boarding facilities, daycare centres, and groomers—remains largely unregulated. This lack of oversight means that anyone can open a facility, regardless of their qualifications or the safety standards in place, creating significant risks for unsuspecting pet owners.
Boarding and Daycare: Your Vetting Checklist
Leaving your pet in someone else's care requires absolute trust. Before booking a boarding facility or daycare, a thorough vetting process is non-negotiable. Start by asking critical questions. What is the staff-to-dog ratio? A low number of dogs per staff member ensures better supervision. How are animals grouped—by size, temperament, or both? Proper grouping is essential to prevent fights and injuries. Another critical point is their emergency protocol. Ask them what happens if a pet gets sick or injured. A reputable centre will have a clear plan, including a partnership with a nearby vet. Finally, insist on a physical visit before committing. A facility that is reluctant to show you around is a major red flag. Look for clean, odour-free spaces, secure fencing, and calm, happy animals.
Health and Hygiene as a Non-Negotiable
A professional facility prioritises health. One of the clearest indicators of a safe operation is a strict vaccination policy. The centre should require proof of up-to-date vaccinations—including for rabies and kennel cough in dogs—from all animals in their care. This protects not only their resident animals but your pet as well. During your visit, pay close attention to cleanliness. Play areas and sleeping quarters should be sanitised regularly, and there should be constant access to fresh, clean water. A poorly maintained, smelly, or dirty environment is a breeding ground for infection and a clear sign of a sub-par service.
Choosing Groomers and Trainers with Care
Grooming and training services also demand scrutiny. The grooming industry is evolving, with certifications from organisations like the British Isles Groomers Association (BIGA) becoming a benchmark for quality in major Indian cities. Don't hesitate to ask a groomer about their training, certifications, and experience with your pet's specific breed. A professional will welcome these questions. Red flags include a dirty salon, unwillingness to discuss their process, or using the same tools for every animal without proper sanitation. For trainers, inquire about their methods. Look for those who use positive reinforcement techniques and avoid any who use physical intimidation or harsh corrective measures. Comfort and safety should always come before styling or obedience.
Reading Between the Lines of Online Reviews
Online reviews can be a helpful starting point, but they require critical analysis. Look for patterns in feedback rather than relying on a single glowing or negative review. Consistent complaints about poor communication, hygiene issues, or last-minute cancellations are serious warnings. Conversely, repeated praise for staff attentiveness and cleanliness from multiple sources over time is a positive sign. Platforms that verify or vet their service providers can offer an added layer of security. However, nothing replaces your own judgement. A trial run, such as a single daycare session or a short grooming service like a nail trim, can tell you a lot about a provider's professionalism and how your pet responds to the environment. Trust your instincts; if a place or a person feels off, it is best to look elsewhere.
