Verify the Website and Seller
Fraudsters create fake or 'copycat' websites that look nearly identical to popular retailers like Flipkart or Amazon. Before you buy, check the URL carefully. The address should start with 'https://', and the domain name must be correct, without extra
hyphens or spelling errors (e.g., amazon.in, not amazon-indiasale.com). Look for signs of a fake site, such as poor grammar, low-quality images, and a lack of contact information. On marketplaces, always check seller ratings and read recent customer reviews, especially for high-value items. Tags like 'Flipkart Assured' or 'Amazon-fulfilled' can also add a layer of trust.
Beware of 'Too Good To Be True' Deals
If a deal seems unbelievable, like a new iPhone for 90% off, it's almost certainly a scam. Scammers use these offers on social media ads and phishing emails to create a sense of urgency, pushing you to make impulsive purchases. They lure you into providing your payment details for a product that will never arrive. Be especially cautious of flashy ads on platforms like Instagram and Facebook from brands you've never heard of. A genuine seller rarely offers brand-new products at prices that would guarantee a loss.
Use Secure Payment Methods
Never complete a payment outside of the official e-commerce website or app. Scammers may ask you to transfer money directly via a UPI link or to an external site, which bypasses the platform's security checks. A common UPI scam involves sending a 'collect request' disguised as a refund; approving it sends money from your account, not into it. For online purchases, using a credit card is often safer than a debit card, as credit cards typically offer better fraud protection. Another safe practice is to avoid saving your card details on multiple shopping sites.
Protect Your Personal Information
Your OTP (One-Time Password) is a key to your accounts and should never be shared with anyone, not even someone claiming to be a customer service agent or delivery person. Banks and legitimate companies will never call or message you to ask for your OTP, PIN, or password. Scammers may call about a fake delivery issue or a problem with your payment to trick you into sharing this information. If you receive such a call, hang up immediately. Also, be wary of fake delivery notifications sent via SMS or WhatsApp that contain malicious links designed to steal your data.
Avoid Public Wi-Fi for Shopping
Public Wi-Fi networks, such as those in cafes, airports, or railway stations, are often not secure. Cybercriminals can position themselves on these networks to intercept your data, including your passwords and financial information. When you're ready to make a purchase, it is always safer to use your private home network or your mobile data connection. This simple step ensures that your sensitive information is transmitted over a more secure channel, significantly reducing the risk of it being stolen.
Document Your Deliveries
When purchasing expensive items like electronics, it's a wise practice to record an unboxing video. Start recording before you open the package and capture the shipping label, the condition of the box, and the process of revealing the product inside. This video serves as crucial evidence if you receive a damaged, incorrect, or counterfeit item, making it much easier to file a complaint and get a resolution from the e-commerce platform. Also, never share the delivery OTP with the agent before you have the package physically in your hands.
